🔁 Return & Refund Policy – Glorence Fashion
Effective Date: 10/07/2025
At Glorence Fashion, customer satisfaction is our priority. We do our best to deliver quality products, but if you are not satisfied for any reason, we offer a simple and fair return policy.
📦 Return Conditions
You can return a product within 2 days of receiving it if:
-
The product is damaged or defective
-
You received the wrong size or color
-
You no longer want the product (read condition below)
❗ Don’t Like the Product?
If you receive the correct product in good condition but you don’t like it (for personal reasons like color, fitting, or design), you can return it, but:
✅ You must pay both delivery charges (to you and return to us)
We will refund only the product price after deducting delivery costs.
📋 Return Requirements
-
Product must be unused, unwashed, and in original condition
-
Tags and packaging must be intact
-
Must be returned within 3 days of delivery
-
Proof of purchase (invoice or order ID) is required
🔄 Exchange Option
Want a different size or color? No problem! You can request an exchange, and we’ll ship the new item after we receive the return.
📌 Note: Exchange is subject to stock availability. Additional delivery charges may apply.
💸 Refund Policy
-
Refunds will be processed within 3–5 working days after we receive the returned item
-
Refunds are sent via Bkash/Nagad/Bank Transfer
-
We do not refund any shipping or delivery fees (unless the mistake is from our side)
🚫 Non-Returnable Items
-
Washed or used clothing
-
Customized or altered products
-
Sale items marked as “Final Sale”
📞 How to Request a Return
Please contact us within 2 days:
📧 Email: support@glorencefashion.com
📞 Phone: +8801312353375
📦 Return address will be provided upon request
We appreciate your understanding and support 💙. Let us know if there’s any issue — we’re always here to help!
